We help users to research and book travel experiences, holiday, accommodation and other leisure activities (Bookings Services).
We may update and change our website from time to time to reflect changes to our products, our users' needs and our business priorities or for any other reason.
Our website is made available free of charge. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms and other applicable terms and conditions, and that they comply with them.
Our website is directed to users who are at least 18 years old and are residing in and using this website within Nigeria. We do not represent that content available on or through our website is appropriate for use or available in other locations. If you access our website from outside Nigeria, you do at your risk and you are responsible for compliance with laws applicable to your accessing the website from your location.
References to “Travelden”, “us”, “we” and “our” in these terms & conditions (Terms & Conditions) shall mean Travelden Nigeria Limited, a limited liability company registered under the Laws of the Federal Republic of Nigeria. In the context of limitations of liability and responsibility, it also includes our parents, subsidiaries, affiliates and their respective directors, officers, employees, contractors, agents, affiliates, successors, representatives, and assigns.
References to “customer”, “passenger”, “you” or “your” shall mean the named person who places the order and where the context requires (including in respect of liability and responsibility provisions) includes all persons intending to travel on the order.
Travelden provides you with booking and advisory services in respect of travel, accommodation and other leisure activities (Booking Services). We do not provide any of the travel, accommodation or other activities, services or products, meals, facilities, goods and travel products or services (Travel Services) ourselves and have no direct control over the services offered. When you make a booking, you will be purchasing a tour, travel ticket, accommodation or other service directly from the third-party supplier (Suppliers).
Travelden acts as your agent and is not the agent of any Supplier. You pay us for providing the Booking Services to you.
For the avoidance of doubt, these Terms & Conditions apply to communications and/or orders made directly with our consultants/employees, whether over the phone, by email, via social media/online chat, at our offices, and to orders placed online via our website.
Please note that, in administering the Terms & Conditions, Travelden will only deal with the named person who placed the order in respect of a travel offer or any resulting travel. Information contained in personnel records will not be disclosed to any external organisations except where required for authorised purposes or with the consent of the holder concerned. Disclosure to another traveller or emergency contact will only take place with the approval of the holder concerned, where the information is necessary to prevent or lessen a death or injury, or where required by law.
Promotion on our website of a Supplier’s travel offer for Travel Services (Travel Offer) does not constitute a legally binding offer, but rather, an invitation to book travel subject to our inventory allocation system. We reserve the right to modify, change, extend, withdraw, remove or cancel the Travel Offer at any time.
These changes or modifications can include but are not limited to, variances to published content relating to the Travel Offer including the overview, the itinerary, the listed summary of tour inclusions and the important information sections (which includes all published prices, government taxes, levies, fees, validity, and itinerary elements (including listed inclusions, listed exclusions, departure dates, departure cities, travel group size, flight options, cruise options, listed accommodation, touring sites and schedule, ground transport, transfers and flight routing)).
Some or all of these changes may be subject to factors outside of Travelden’s control.
In the event of a material itinerary change occurring prior to travel, we will use reasonable endeavours to arrange the supply of an alternative and comparable or higher standard. Such changes will be communicated to affected customers.
All Travel Offers listed on our website are available for a limited time only and can be withdrawn or varied without notice. For this reason, we require full payment at the time of order placement and payments are typically non-refundable.
All our Travel Offers are inclusive of relevant taxes, charges and service fees. Payments can be made by credit or debit card, bank transfers or other approved means of payment. Please note that your order is not secured until the funds clear into our account and we confirm the payment.
Please note that the price payable is also subject to a number of other factors including any customisations and additions made by you, changes to travel arrangements, currency fluctuations, government taxes, levies and airfare increases.
We reserve the right to adjust any fees, charges or prices as necessary to reflect a material cost increase. We also reserve the right not to honour any published prices that we determine were erroneous due to printing, clerical or electronic error.
Immediately following payment in full, you will receive an order confirmation via email. Please ensure you read this Order Confirmation carefully, to ensure that your booking is accurate. The Order Confirmation will contain helpful information including a timeline of what the traveller can expect will happen next. The booking process can vary from deal to deal so it’s important to check if you have further requirements in order to complete your booking. Please note, we will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to read and follow the instructions as listed on your Order Confirmation.
The majority of Travel Offers require the provision of passenger information in order to commence the booking process. These details are required to confirm all Travel Offer itinerary elements including but not limited to airline ticketing requirements, cabin booking confirmations, accommodation rooming specifications, specific flight dietary requirements and/or medical, mobility requests. As such, most orders will require the submission of an online passenger information form (Passenger Information Form) for all persons intending to travel. We require you to provide us with this information to complete your booking. The information supplied in the Passenger Information Form is required to be accurate and final at the time of submission. The Passenger Information Form will require the passenger’s name and date of birth details to be supplied as per the passport to be used at the time of travel. Additional information such as flight, dietary, medical and mobility requirements are also requested. Special requests, including but not limited to dietary and mobility requirements, are strictly subject to availability and must be advised on your online Passenger Information Form. We will make every effort to accommodate special requests, however, these cannot be guaranteed. The details contained in the Passenger Information Form are directly input into our reservation, ticketing and/or cabin booking systems. Any fees and costs associated for the correction of errors in a Passenger Information Form will be the sole responsibility of the passenger. Charges are based on the Suppliers fare rules, cancellation and change policies relating to the booking at the time. Costs can involve one or more of the following, any fare difference at the time, full cancellation and the cost of new fares (should changes not be permitted), Supplier(s) change/reissue fees as well as Travelden’s change fee. An order will not be considered final until the Passenger Information Form is returned for all persons intending to travel as specified. Following Travelden receiving the Passenger Information Form, Travelden can and will begin the reservations process. Should customers seek to make voluntary changes after the reservation process has begun, all changes are subject to availability, the schedule of fees listed on the Travel Offer as well as any difference in costs for associated components, as at the time the request is made. All customers must have a valid passport for international travel, with at least 6 months validity from the date of return and at least 2 blank pages at the time of travel. You must submit your Passenger Information Form within the specified 24 hours from order placement, even if you or anyone in your travel party is awaiting a new passport. You will be advised how and when to supply new passport details at the time of submission of your Passenger Information Form. If you fail to comply with the deadline for the provision of new passport details, you may be booked on a different flight, and/or be seated in a separate cabin (subject to availability). You will be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred related to any required ticket reissue should the new passport details (e.g. passport number/date of issue/date of expiry/country of issue) not be supplied by the specified deadline. In order to protect the integrity of the information supplied in the Passenger Information Form, the customer will be asked to check and confirm that all information inputted is correct as certain information cannot be amended without cost once the Passenger Information Form has been submitted. Travelden reserves the right to cancel all or part of any order(s) in the instance where the Passenger Information Form (or new passport details) is not returned within the specified period. Traveldenl will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to comply with the order placement requirements listed on the Travel Offer or order completion instructions listed on your Order Confirmation.
It’s your responsibility to check all of your Travel Documentation– including but not limited to ticketed customer names and dates of birth are as per the passport to be used at the time of travel, flight tickets, departure/arrival dates and time, cabin check-in instructions, baggage allowances, accommodation/stopover details, visas and insurance requirements/documents and advise Travelden as soon as possible of any errors or changes required. Please ensure you read your Travel Documentation carefully for details on baggage allowances as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is the responsibility of the customer. Travelden will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage.
Travelden is authorised to commence the ticketing and booking process for all customers on the order upon return of the Passenger Information Form and confirmation of full payment. At this time, all order components are considered final. Where a change request is made after submission of the Passenger Information Form, the request will be subject to availability and will incur change administration fees. Changes can include but are not limited to flight class upgrades, cabin upgrade options, accommodation upgrades, bedding and rooming configuration requests, or any request to correct information already provided on the Passenger Information Form. Any change request other than post-purchase payments specified in the important information section on the deal home page, will be considered as strictly as a request and cannot be guaranteed. Change administration fees can include but are not limited to, flight reissue fees and fare differences, cabin and/or accommodation booking reissue fees, any price differences relating to the change in option originally selected by the customer at the time of purchase and Travel change fees. In some instances, absolutely no changes (even at a cost) are permissible once the Passenger Information Form has been returned.
All Travel Offers listed on our website are heavily discounted and available for a limited time only. As such, our Booking Services are non-refundable except in accordance with our Cancellation and Refund Policy.
Refunds for Travel Services are subject to the terms and conditions that you agreed with the Suppliers.
All orders are considered non-transferable or changeable without cost and subject to availability once the Passenger Information Form has been submitted. All proposed cancellations must be communicated to Travelden as soon as they become known, and must be validated and authorised by Travelden. Where a partial cancellation is required, any request to change passengers are strictly subject to the deal conditions, the Supplier Terms, availability and at Travelden’s discretion. All associated costs will be the responsibility of the new customer. Fees and charges will apply. Quotes to make changes of this nature are based on the retail rate of the services available at the time the request is made. The package prices are based on pricing structures at the time of sale, strict internal booking deadlines and the number of allocations purchased and are therefore not applicable to a change of passenger. Please contact Travelden on firstname.lastname@example.org for further information with respect to cancellation queries or for full details..
Because we only provide you with the Booking Services and you pay us for the Booking Services, we are liable to you in accordance with these Terms & Conditions and including in circumstances where we have breached our obligations in providing the Booking Services to you.
The scope of our engagement with you is the Booking Services, and our obligation to you is strictly limited to the Booking Services. We act as your agent in performing the Booking Services to acquire Travel Services from the Suppliers. We do not provide the Travel Services set out on our website which are provided by Suppliers.
To the maximum extent permitted by law, Travelden shall not be liable for any indirect or consequential loss, cost, damage, liability or expense. We will not be liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, direct, indirect, consequential, economic loss, incidental damages, lost profits or savings or damages for disappointment) which is suffered directly or indirectly in connection with the:
All information on our Website relating to Travel Services or a Supplier is provided by the Suppliers or other independent third parties. We are not responsible for and make no warranty or representation about such information including the standard, class, or description of accommodation or services provided by Suppliers.
All Travel Documentation issued by Travelden, including but not limited to Order Confirmations, receipts, itineraries, tickets, coupons and contracts, is subject to the Supplier’s Terms, which constitutes the sole contract between the Supplier and you, and any other person(s) intending to travel.
We understand (having made reasonable inquiries) that the Suppliers are reputable and operate in accordance with the standards set down by their local authorities.
However, we make no warranties or guarantees in respect of the reputation or operation of the Suppliers and are not liable to you for any breach of the Supplier’s obligations to you in respect of the provision of Travel Services in accordance with the respective Supplier Terms. For the avoidance of doubt, the Supplier is liable to you for a breach of any obligations in providing you with the Travel Services, in accordance with the respective Supplier Terms.
The Travel Services are provided subject to the Supplier Terms, conditions and limitations (some of which may exclude or limit liability in respect of death, injury, delay, loss or damage to passenger’s person and/or effects), which may not be expressly the subject of our contractual agreement. To the maximum extent permitted by law, we accept no liability or responsibility in connection with Supplier Terms, conditions or limitations and do not make or give any warranty or representation as to their content or standard. If for any reason (excluding negligence on our part) any Supplier is unable to provide the Travel Services that you have purchased, your rights are against that Supplier and not against Travelden. This includes (without limitation) where Travel Services cannot be supplied or itinerary changes occur or any other loss or damage suffered by the customer due to delay, cancellation, or disruption in any manner caused by:
Except to the extent a problem is caused or contributed to by our negligence, any legal recourse you may have in respect of the Travel Services is against those Suppliers and not against Travelde. Travelden may, in its ultimate discretion, arrange the supply of comparable travel products and services and itineraries. However, for the avoidance of doubt, in the absence of our own negligence, we are not liable for any cancellations, diversions, substitution of equipment, variations, postponements, or any other acts, omissions or defaults by Suppliers, nor for any consequences thereof, including but not limited to changes to services, itineraries, accommodation or facilities.
Travelden reserves the right to vary, withdraw or cancel any Travel Offers by written notice in the event they cannot be supplied or the itinerary is changed due to a Force Majeure Event or other events which are beyond our control. To the maximum extent permitted by law, except where caused or contributed to by negligence on our part, Travelden is not and does not accept any responsibility or liability in contract, tort or otherwise for any injury, illness, death, cost, loss, damage (including but not limited to loss or damage to persons, baggage and property), delay, diversion, substitution of equipment, variation, postponement, liabilities, expense or inconvenience arising directly or indirectly from or in connection with:
We will make commercial reasonable efforts to avoid and mitigate the adverse effects resulting from such events beyond our control. To the maximum extent permitted by law, Travelden is not and does not accept responsibility or liability for any acts, errors, omissions, default or negligence of any person who is not its direct employee or under its control, including (without limitation) any government or governmental authority, officer or employee, and also including any employees, officers or agents of any Supplier such as airlines, coach, rail, cruise or ferry operators, shipping companies, or any other transport providers, hoteliers or other accommodation providers, land carriers, tour operators, tour guides, tour directors, travel agents, or the providers of any other meals, facilities, goods and travel products or services on your holiday or in relation to it and over whom Travelden has no control. Travelden is not and does not accept responsibility for any criminal conduct by any third parties. To the maximum extent permitted by law, Travelden is not and does not accept responsibility or liability for any requirements, terms or conditions of any Supplier or other third parties who provide some travel products or services in the course of your holiday. All bookings made by Travelden with Suppliers or other travel product or service providers on your behalf are subject to the requirements, terms and conditions of those persons which may not be expressly the subject of our contractual agreement, particularly in relation to the applicable laws, policies and requirements of any government, governmental authority or employee including visa, entry, exit or transit requirements. Travelden is not and does not accept any liability or responsibility for your acts, omissions, defaults, conduct, state of health, condition or circumstances, or failure to comply with the terms, conditions and requirements of any Suppliers or other third party travel products or suppliers, or country or governmental authorities, or any of their officials, servants or agents. If you decide that you do not wish to visit a country or part of a country you had intended to visit because of any law, condition or requirements of Suppliers or any country or governmental authority, official, servant or agent, or because of circumstances beyond our control (and including any Force Majeure Event), you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees. In relation to any responsibility or liability which cannot be excluded by law or despite the limitations above, if Travelden is found liable for any loss, damage, cost, liability or expense which arises out of or in any way is connected with any of the occurrences described above, then to the maximum extent permitted by law Travel liability will in no event exceed the amounts you paid to Travelden in connection with the Booking Services.
All customers must possess appropriate fitness (whether physical, medical or otherwise) that deems them well enough to travel. It’s your responsibility to ensure that you’re aware of any specific health requirements for your travel destination(s) prior to order placement and be responsible for ensuring that any applicable needs can be met during travels. This includes understanding whether you are authorised to carry or use certain medications and or medical/mobility equipment and/or whether you are required to provide supporting medical documentation such as prescriptions or medical certificates. For some countries, a failure to disclose a health condition, proof of vaccination or a medical certificate may result in the applicable country/airline/cruise refusing you entry/boarding, or in you being detained, expelled or repatriated from the applicable country at your cost.
You are advised to check all visa requirements prior to order placement as the organisation and obtaining of visas, including transit visas and re-entry permits, will be the customer’s responsibility. If you do not obtain the correct visas, for whatever reason, you will be liable for any associated expenses, fees, penalties, costs, liabilities, damages or losses and are not entitled to a Travel refund as this decision is outside of the control of Travel. Travelden will provide general advice in your Travel Documentation, however, this is subject to change without notice and all visa requirements remain the responsibility of the customer to ensure you follow the appropriate entry and exit requirements.
Each Travel Offer will list its specific order validity details in the important information section of the deal home page. Orders are valid only for the confirmed travel date selected and once the travel date selected has passed, the order will be considered void and is non-refundable in full or in-part if unused. For some hotel escape offers, the booking is subject to final confirmation from the accommodation provider. If you do not receive an email from the accommodation provider within 7 Business Days please contact Travelde. If the selected dates cannot be secured an alternative date can be selected. In the event no available dates are suitable, a full refund will be provided. As such any third party additional arrangements should not be made until the final confirmation is received and any associated fees for changes or cancellation are the liability of the customer.
We use reasonable endeavours to list any likely mandatory charges, optional or mandatory gratuities, government taxes, levies, fees or other charges that you or an intending customer may incur. Any payment in this regard (where relevant) must be made in line with the payment instructions. Often government taxes, levies, fees and other charges change at the discretion of government or other authorities or Suppliers whereby Travelden has no direct control, and we do not accept responsibility or liability for any changes to any of this information after order placement.
Travelden reserves the right to modify, change, extend or withdraw published flight terms such as airline selection and/or scheduling with respect to the Travel Offer at any time due to changes beyond our control. For example, this means flights may arrive a day earlier or later, involve a transit, a stopover, or a substitute airline. As airlines have the right to reschedule or cancel flights at any time, any such changes are beyond our control. Due to scheduling used by some airlines, stop-over flights may arrive into a city very early in the morning and/or may depart very late at night. Please note that standard hotel check-in is after 2:00 pm and check out at 11:00 am and any early or late check-in requirements will be the responsibility of and at the cost to the customer, are subject to availability and are to be directly arranged with the accommodation provider. Flights are booked in what is called a ‘sequence’ whereby if flights are missed or customer(s) fail to check-in or notify of a cancellation or forfeiture and are subsequently considered a ‘no-show’, the remaining flight sectors are cancelled. Please note, this is not a decision made by Travel, this is a decision made by the airline. Following your flight tickets being issued with the airline, in the event of a flight/ticket being cancelled, changed and/or delayed, Travelden is not able to reverse this decision and the customer bears full responsibility of all costs or losses involved including (without limitation) costs to re-book flight tickets, purchase additional accommodation, lounge passes and/or transfers. No refunds, free of charge replacement tour departure dates or other itinerary changes are permissible in such circumstances. Please also note, significant delays may result in a ‘no-show’ and involuntary cancellation with respect to pre-booked accommodation unless prior notice is provided, particularly in relation to delayed arrivals into a stopover destination. If for any reason, a customer cannot make their flight, they must contact us immediately so as to attempt to avoid losing the entire booking, and/or incur extra costs at the customer's expense. Customers who fail to notify us prior to check-in closing will be liable for any airline no-show fees.
Travel reserves the right to modify, change, extend, or withdraw published accommodation terms with respect to the Travel Offer at any time due to changes beyond our control. For example, technical or administrative reasons on the part of an accommodation provider may mean that a substitute hotel or room needs to be provided.
Accommodation including hotel descriptions are based on current guides provided by Suppliers. Any facilities described are subject to change at any time. We have made reasonable inquiries to verify that the descriptions and details are accurate, but to the maximum extent permitted by law do not warrant the accuracy of such information. Please note that standard hotel check-in is after 2: 00 pm and check out at
If a tour group does not receive a reasonable number of participants in order to fill a full-sized touring coach, we reserve the right to use a smaller type of transportation. Any vehicles used for local transfers, tours and day excursions or optional tours may not have access to toilet facilities on board. Individual country laws regarding coach transportation will be abided by at all times.
For most international Travel Offers, the airport to the hotel and/or hotel to airport transfers are listed as an inclusion as per the specific Travel Offer. Transfer transportation is typically a smaller coach or vehicle and in some cases, airport and hotel arrival and departure transfers will combine multiple travel groups. This is dependent on airline scheduling and airport ground transport requirements.
Some Travel Offers may include the option to request or purchase additional land activities and/or optional day tours/tour extensions or internal domestic transport upgrade options. These options will be clearly listed on the deal home page along with instructions on how to purchase (whether at order placement or directly with the tour guide or tour leader once on the ground in the destination country). Some tours and/or activities are subject to availability, minimum numbers and weather constraints. In circumstances where these tours cannot go ahead and you have prepaid, you may receive a refund in return. Change of mind to participate in any prepaid activities may not be eligible for a refund due to the cancellation policy of the Suppliers.
Some Travel Offers may include a tour guide or a tour leader. Tour guides and tour leaders are not a standard inclusion on all Travel Offers and will only be made available when particularly required to enhance the experience of the destination featured. Travel does not accept responsibility for the standard, behaviour or comments of a tour guide or a tour leader.
We reserve the right to accept or reject an order for any reason after that order has been placed, including but not limited to, an error in the price or description, the unavailability of any product or service, or an error in the administration of your order. In placing your order, you acknowledge that we retain the right to remove any person(s) from your travel group for reasons that impact on the enjoyment or safety of other tour members, including but not limited to, the physical, medical or other inability of customers to undertake the arrangements of the tour, unsocial, illegal, disruptive or unruly behaviour, or the carriage of prohibited substances or materials. Aside from permissible free time as listed on the itinerary, all persons on the order are required to remain with the tour for its full duration unless previously arranged and approved by Travelden. Should it become necessary for any person on the order to leave the tour without prior approval for any reason, Travelden and the local tour operator must be notified immediately. If a customer is found to be non-locatable after reasonable efforts have been made to contact them, the local authorities will be contacted and the remaining components of their tour will be cancelled. In the instance where we have to cancel any remaining component of a tour as detailed above, any unused portion of the package will be non-refundable and cannot be exchanged for other services or cash. We reserve the right to cancel an order in the event of fraud, abuse or illegal activity, and refer such activity to the relevant authorities.
Prior to order placement, it’s your responsibility to be aware of the safety, local conditions, and issues that may exist/arise at your travel destination(s). You are responsible for complying with all local laws, regulations and customs in all countries and locations to which you travel, which in some cases can be very different from those at home.
We are committed to dealing with complaints quickly and effectively. If a problem occurs whilst in transit, on route, within the destination or on your journey home, you must attempt to find a resolution locally with the relevant Supplier within 24 hours as a first step.
All complaints need to be made by sending an email to email@example.com Travelden will assess and seek an appropriate resolution to the issue.
Complaints must be received within 30 days from the return of travel, or from the date the incident occurred. Complaints submitted outside of this timeframe will not be accepted.
Complaints made through any other channel will not be accepted. Failure to lodge a complaint within this time period may result in any following claim for refund (where available) being reduced or denied. You must attach all relevant receipts and supporting documentation, including efforts made with the Supplier to resolve it.
Except where otherwise expressly stated, these Terms & Conditions do not create any relationship of principal and agent, joint venture, partnership or fiduciary relationship between you and Travelden and you agree that you are an independent entity.
You must not assign, transfer or novate these Terms & Conditions or any rights or obligations under these Terms & Conditions without the prior written consent of Travelden.
You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by Travelden.
To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this these Terms & Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.
These Terms & Conditions will be governed and interpreted in accordance with the laws of the Federal Republic of Nigeria. You irrevocably submit to the jurisdiction of the Nigerian courts.